Forrester TEI of Dynamics 365 Remote Assist

Mixed reality is an important part of organizations’ arsenal to survive, adapt and succeed in the hybrid work era. In this Microsoft-commissioned Total Economic Impactâ„¢ study, Forrester examines the potential ROI manufacturing organizations can realize by deploying Dynamics 365 Remote Assist with HoloLens and mobile devices. Download the report for highlights of key findings and quantified benefits.

View: Forrester TEI of Dynamics 365 Remote Assist

How Mercedes-Benz Transforms Technician Support


A global automotive icon, Mercedes-Benz is laser-focused on delivering the ultimate customer experience through the design and production of premium vehicles and superior service. This video highlights how Microsoft Dynamics 365 Remote Assist technology and HoloLens 2 helps Mercedes-Benz improve technician efficiency, speed problem resolution and reduce the impact of service-related travel on costs and the environment. Watch the video to see the connection between these capabilities and the ability of Mercedes-Benz to drive its customer experience goals.

REI Connects with Customers for Virtual Outfitting

Outdoor apparel retailer REI modernizes the frontline worker experience by equipping employees on the shop floor with iPads and other Apple mobile devices and Microsoft 365 productivity tools. This customer story highlights REI’s creative use of Microsoft Teams to create an online virtual outfitting solution. Get the story for a look at results including high customer satisfaction and improved agility.

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