Microsoft Digital Defense Report

Over the last year, threats to digital peace have reduced trust in technology and highlighted the urgent need for improved cyber defenses at all levels.

In this fourth annual edition of the “Microsoft Digital Defense Report,” explore insights on how the threat landscape has evolved and the shared opportunities and challenges we all face in securing a resilient online ecosystem.

Download the report for a unique and in-depth perspective on cybersecurity threats, challenges and defenses.

View: Microsoft Digital Defense Report

Windows 11 Pro lets SUSI&James transform business communication

SUSI&James, a German developer of an AI-powered voice assistant, uses machine learning, natural language processing and deep learning to handle a range of communication-heavy tasks from office admin to self-driving vehicles. Naturally, security is a constant concern for SUSI&James with its valuable intellectual property and sensitive customer and business data to secure.

Fortunately, SUSI&James found Windows 11 Pro, which helps keep the developer environment secure with layers of out-of-the-box security including hardware-backed protection.

As Marcel Martini, SUSI&James’ managing director notes, “Our software is our only asset, so it’s really important to keep that as secure as possible.”

Read the full story. 👇

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Global State of Customer Service Sophistication

When assessing your organization’s customer service sophistication, it’s helpful to consider the number of agents in proportion to the overall number of employees. Because while agents are often great experts, they can be even more effective and efficient when they have the freedom to focus on complex scenarios. The Microsoft report, “Global State of Customer Service Sophistication,” focuses on the opportunities for automated self service at organizations where reliance on agent support is high. Download the report for insight on how you can unleash the full potential of agents by freeing up their time with the support of chatbots, web portal knowledge resources and personalized support across these channels.

View: Global State of Customer Service Sophistication

IBM Security 2023 Cost of a Data Breach Report

IBM’s 2023 Cost of a Data Breach Report — conducted by Ponemon Institute and sponsored by IBM— examines the root causes and both short-term and long-term consequences of data breaches.

The report includes information from 553 organizations impacted by data breaches that occurred between March 2022 and March 2023 and explores the various factors and technologies that either limited or increased the costs of a breach.

Download the report and learn what works, and doesn’t, in preventing data breaches.

View: IBM Security 2023 Cost of a Data Breach Report

Top insights and best practices from the new Microsoft Data Security Index report | Microsoft Security Blog

Data security is a constant concern of CISOs and business executives. To better understand the security issues, Microsoft partnered with the independent research agency Hypothesis Group to conduct a multinational survey involving more than 800 data security professionals. Our collaborative effort has resulted in the publication of the Data Security Index report, designed to offer valuable insights into current data security practices and trends. Moreover, it aims to identify practical opportunities for organizations to enhance their data security efforts.

In this article, you’ll learn some of the key findings from the report, including:

– Data security incidents remain frequent
– Vulnerabilities manifest in various dimensions due to a diverse set of factors
– How a fragmented solution landscape can weaken an organization’s data security posture

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