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How Mercedes-Benz Transforms Technician Support


A global automotive icon, Mercedes-Benz is laser-focused on delivering the ultimate customer experience through the design and production of premium vehicles and superior service. This video highlights how Microsoft Dynamics 365 Remote Assist technology and HoloLens 2 helps Mercedes-Benz improve technician efficiency, speed problem resolution and reduce the impact of service-related travel on costs and the environment. Watch the video to see the connection between these capabilities and the ability of Mercedes-Benz to drive its customer experience goals.

REI Connects with Customers for Virtual Outfitting

Outdoor apparel retailer REI modernizes the frontline worker experience by equipping employees on the shop floor with iPads and other Apple mobile devices and Microsoft 365 productivity tools. This customer story highlights REI’s creative use of Microsoft Teams to create an online virtual outfitting solution. Get the story for a look at results including high customer satisfaction and improved agility.

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ChemTreat Digitally Transforms its Manufacturing and Service Operations with Dynamics 365

ChemTreat, Inc. provides water and process treatment services to a wide range of industries. When it needed a better way to keep pace with growth and advancing technology, it adopted Microsoft Dynamics 365 Supply Chain Management and Dynamics 365 Finance. Read this customer story to learn how Dynamics 365 helps ChemTreat, Inc. improve processes, transform operations and modernize supply chain management.

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