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Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

Week 1’s focus is on “Leveling Up Customer Service with Microsoft Dynamics 365.” Microsoft’s latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.

This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It’s truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.

Read on and let us help you transform your service delivery.

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Magic Quadrant for Sales Force Automation Platforms

Sales force automation (SFA) platforms have been around for years, but they continue to evolve. Thanks to the advent of AI, some applications are also providing intelligent insights, data analysis and content generation – as well as automating routine administrative tasks.

In this Gartner Magic Quadrant for SFA platforms, you’ll get the details on the most prominent SFA providers and their solutions, and learn why Microsoft Dynamics 365 Sales was rated a Leader in SFA solutions,

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Achieving Sales Success with AI

You don’t want to spend your valuable work time on trivial tasks and neither do your employees. According to a Microsoft survey, nearly 90 percent of workers with access to automation and AI-powered tools feel more fulfilled because they can spend time on work that truly matters. AI can not only automate tasks but do research, draft presentations and emails, and help your salespeople identify the best prospects.

View this infographic to find out how much AI can help your people spend more time selling and less on administrative tasks.

View: Achieving Sales Success with AI

Pangaea Data builds novel AI with Azure to foster collaboration and improve patient outcomes while saving UK NHS £1 billion

UK-based Pangaea Data’s product platform combines artificial intelligence (AI) and medical guidelines to characterize patients across 7,000 hard-to-diagnose conditions. When the Pangaea Data team determined they needed a cloud-based platform that could meet the rigorous security and privacy requirements of the healthcare industry, they turned to Azure AI Technology and Services for a solution. Read this customer success story for details on how Pangaea and Microsoft worked together to improve outcomes, save billions, and expand patient reach. Contact Mowry International to discuss deploying Azure’s AI cloud-based platform in your healthcare system.

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Cyber Signals Feb 2024

Worried about AI-powered cybersecurity threats? Then you’ll be glad to know that Microsoft’s security solutions deliver protection against cyberthreats and other security breaches with advanced AI-enabled security technologies and tactics. Learn why Microsoft is the leading cybersecurity vendor in this issue of Microsoft Threat Intelligence: Cyber Signals 2024. Download your complimentary copy of the report and contact us to learn about Mowry International’s Microsoft Security offerings.

View: Cyber Signals Feb 2024