Microsoft’s “Global State of Customer Service Sophistication” explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.
Building a Foundation for AI Success: A Leader’s Guide
Given the pace of AI innovation, the most frequent questions you might have about a generative AI solution is, where do we go from here? How do we create the most impact and what does success look like? Find out in this thought-provoking eBook that features the five pillars of AI success that growing enterprises rely on to thrive and flourish.
View: Building a Foundation for AI Success: A Leader’s Guide
Introducing Microsoft Dynamics 365 Copilot
Get ready for the next generation of AI with Dynamics 365 Copilot. Watch this informative video showing how this handy tool helps drive efficiency, improve customer experiences and deliver insights into your enterprise.
New security features in Windows 11 protect users and empower IT
Windows 11 is designed to simplify security with features from the chip to the cloud that are on by default. Learn more about these new security features.
Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services
For years Gartner Magic Quadrant reports have been relied upon to provide a holistic review of cloud providers’ capabilities. Take a look at this blog showing why Microsoft has been named by Gartner® as a Leader in the recently published 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services.
National Housing Company offers fully automated smart customer journeys with Dynamics 365
Maximizing customer satisfaction is a strategic imperitive. With Microsoft Dynamics 365, real-world organizations are reaching their service improvement goals by using AI and automation to transform customer experiences. The National Housing Company (NHC) is the perfect example. Get the story on how Microsoft Dynamics 365 enabled the state-owned Saudi real estate development company to improve customer satisfaction by 95% and enhance its capacity to scale.
Lexmark digitally transforms its service organization
Can a large enterprise integrate all of their data repositories and digital workflows into one cloud-based system that encompasses the entire business? Find out in this thought-provoking customer story showing how Lexmark uses Azure IoT capabilities to connect and manage any device, no matter what network environment it finds itself in.
Azure OpenAI Service powers the Microsoft Copilot ecosystem
Many organizations from startups to large enterprises are applying AI systems to enhance how they design, operate, optimize and troubleshoot apps and infrastructure from cloud to edge. Read this blog showing how AI coordination with copilots enables you to create systems that promote fairness, privacy, security an array of responsible AI principles.
Windows 11 Security Guide: Powerful Security by Design
Windows 11 is designed with layers of security enabled by default, so you can focus on your work, not your security settings. Out-of-the-box features such as credential safeguards, malware shields and application protection led to a reported 58% drop in security incidents.
View: Windows 11 Security Guide: Powerful Security by Design
The seven pillars of modern AI development: Leaning in to the era of custom copilots
Are you ready to gain control in a rapidly moving AI environment? Read this eye-opening blog that puts a spotlight on generative AI and advanced knowledge retrieval systems. Discover seven pillars of a successful, modern AI development strategy. Learn efficient ways to capture and retrieve institutional knowledge and improve user productivity.