When Zurich Insurance Group faced a challenge familiar to many: Optimizing customer engagement across business units. With Microsoft Dynamics 365, the insurance provider has been able to address the challenge by transforming engagement — a move that had resulted in more personalized customer experiences and an incredible 40% boost in lead quality. Zurich Insurance Group shares lessons learned in this customer success story. Get the story, here.
Howard University doubles security score and saves $1 million annually
Howard University, a leading historically Black college in Washington, DC, doubled its security score in less than a year after expanding its use of Microsoft Azure.
After suffering a ransomware attack in 2021, the university sought to strengthen its security with Microsoft solutions. In just three weeks, Howard restored all core IT services, increased efficiency, boosted security and saved money,
Read the full story to learn what they accomplished and how.
Azure Virtual Desktop Watermarking Support
Watermarking printed documents and PDFs is a common practice to keep them from being copied. Now you can also watermark digital screen views and screen shots with the new Microsoft Azure Virtual Desktop Watermarking feature.
Watermarking is an optional protection feature to Screen Capture in Virtual Desktop. Read how to access support for the Watermarking feature in this article.
3 ways collaborative apps like Workday in Microsoft Teams boost engagement and productivity
Apps that meet users in their natural flow of work are most likely to engage employee teams. Read this informative blog about how Workday, a leading enterprise cloud software provider for HR and finance built a collaborative app for Microsoft Teams that engages with employees organically.
Modernize the Service Experience Guided Tour
Explore how businesses like Contoso Coffee are reshaping service strategies and moderning customer experiences with Microsoft Dynamics 365 for Customer Service. Benefit from faster problem resolution, collaborative tools and a seamless journey that leave customers and employees satisfied. Take the tour.
The New Performance Equation in the Age of AI
Clear communication between management and the workforce boosts profits, increases employee retention and prepares organizations for future growth. Read this Microsoft Work Trend Index Special Report to see how next-generation AI can help employee engagement and help organizations prepare their workforces in the years ahead.
Reshaping the future of business with Microsoft Sales Copilot, Dynamics 365 Customer Insights, and a new cloud migration program
Companies like Campari Group, Leatherman Tool Group and Northrop & Johnson are harnessing the transformative power of Microsoft Dynamics 365 Copilot to break down data silos and enhance customer interactions. From uniting CRM and ERP to empowering sellers with AI-driven insights, Dynamics 365 Copilot is giving service experiences a major facelift. Read this blog to discover why an incredible 63,000+ customers are experiencing Copilot in Microsoft Dynamics 365.
Eurowings enhances security, will reduce operating costs by 50+ percent with Azure Virtual Desktop
Eurowings, Lufthansa Group’s low-cost airline, serves more than 40 million customers at 100 destinations around the world.
When the company’s on-premises server farms, which provide application access and security to thousands of external and contract employees, needed upgrading, Eurowings decided to ditch its on-prem servers and embrace the cloud with Microsoft Azure Virtual Desktop.
Tim Thomer, Enterprise Architect at Eurowings explains:. “We wanted a cloud VDI solution capable of running modern authentication, and which could match our existing infrastructure in terms of security and reliability. That’s how we found Microsoft Azure Virtual Desktop.”
Read the Eurowings story of cloud adoption in this Microsoft article.
Microsoft a Leader in the 2023 Gartner Magic Quadrant for Desktop as a Service
The desktop as a service (DaaS) market continues to grow, as does the need by organizations for flexible and secure remote access.
In this free copy of Gartner’s inaugural Magic Quadrant for DaaS, you’ll read about the key DaaS solutions and providers – and learn why Gartner rated Microsoft a “Leader.”
Georgia Banking Company turbocharges growth
Georgia Banking Company in Atlanta, GA has grown from a $600 million bank to a $1.5 billion phenomenon in only two years. That kind of rapid growth is good news for the company but challenging for its IT security staff. Fortunately, the bank’s plans called for enhanced security. Georgia Banking Co. adopted Microsoft Azure with VPN Gateway, Microsoft Defender, Sentinel, Purview Data Loss Prevention and other Microsoft security solutions.
The highly bankable result? Substantial savings, best-in-class user experience for employees and customers, and heightened security draw rave reviews from IT and other employees.
Read this interesting story.