When 96% of customers will leave a company that delivers poor service, it’s vital to constantly be rethinking how you can level up to meet customers’ demands for exceptional service experiences. Explore trends in customer service and the factors driving them in the Microsoft whitepaper, “Global State of Customer Service Sophistication.” Download you for free copy for insight, including an overview of Microsoft’s innovative Service Sophistication Model and see how it can elevate service levels to foster brand loyalty.
NHS Supply Chain boosts productivity with Microsoft Surface devices
Discover how the NHS transformed patient care with Surface devices. Get the inspiring story of how it overcame digital challenges and improved healthcare outcomes. Learn how Microsoft’s technology empowered healthcare providers to enhance collaboration, streamline workflows, and deliver efficient care. Read the blog and take a deep dive into this remarkable customer story to gain insights into the power of technology in healthcare. Unlock the secrets behind the NHS’s success and get in touch to discuss how Mowry International can help you apply lessons learned to revolutionize your own organization.
Introducing Surface Laptops
The Microsoft Surface Laptop 5 offers multitasking speed powered by 12th Gen Intel® Core™ processors, up to 17 hours of battery life, Windows 11 and a vibrant touchscreen. Watch this video to be inspired by how sleek and beautiful it is. Better yet, it comes in your choice of size and color!
Azure Virtual Desktop Watermarking Support
Need help learning to use the new Microsoft Azure Virtual Desktop Watermarking feature? We have it here!
Watermarking is an optional protection feature to Screen Capture in Virtual Desktop that acts as a deterrent for data leakage. This watermarking capability was first introduced in Feb 2023 via Public Preview of Windows Desktop clients. With General Availability, we’re introducing support for Azure Virtual Desktop web client.
Read how to access Watermarking support in this article.
Evolve the service level of sophistication with Dynamics 365 Customer Service
Service leaders face challenges trying to adapt to customer needs. This blog from Microsoft showcases how service leaders can utilize Dynamics 365’s tools and strategies to meet evolving customer expectations and provides sthought leadership from industry experts.
Fuel Application Innovation with AI Cloud Services
In a rapidly evolving digital landscape, leveraging AI is crucial for organizations to stay competitive. The Microsoft-commissioned Forrester report, “Fuel Application Innovation With Cloud AI Services,” explores five use cases for implementing AI in the cloud and enabling businesses to quickly realize value and drive innovation. Discover how knowledge mining, document process automation, speech transcription and analytics, machine translation and conversational AI can reshape your applications and create a competitive edge. Discover 4 key findings based on an online survey of over 500 technical decision makers responsible for AI implementation at their companies. Gain insights into implementing AI without the need for a large data science team. Download the report now to fuel your application innovation.
Watermarking in Azure Virtual Desktop
Watermarking, alongside screen capture protection, helps prevent sensitive information from being captured on client endpoints. When you enable watermarking, QR code watermarks appear as part of remote desktops.
Learn how in this article from Microsoft.
EDP: powering the global energy transition using Microsoft Intelligent Data Platform, AI and IoT technology
Portuguese energy provider EDP is on a mission to drive sustainability in the sector and become net zero by 2040. That begins with data. Over the past few years, the company has been migrating its IT system to the cloud and embracing a data-driven vision that’s allowing it to implement insights-based initiatives across its markets. Fast forward to present day, the organization has now moved on to deploy machine learning, artificial intelligence and IoT technology to make even more of the data and insights it generates. And ultimately get one step closer to making the world less polluted and decarbonized.
Malware distributor Storm-0324 facilitates ransomware access
Are you prepared for Storm-0324, an active cyber-crime group that infiltrates networks and acts as a distributor for other attack payloads, including ransomware and infostealer payloads.
Beginning in July 2023, Storm-0324 was observed distributing payloads using an open-source tool to send phishing lures through Microsoft Teams chats.
Because Storm-0324 hands off access to other threat actors, identifying and remediating Storm-0324 activity can prevent more dangerous follow-on attacks like ransomware.
In this blog, we provide a comprehensive analysis of Storm-0324—a cyber-criminal group—and their established tools, tactics, and procedures (TTPs) as well as their more recent attacks.
To defend against this threat actor, Microsoft customers can use Microsoft 365 Defender to detect Storm-0324 activity and significantly limit the impact of these attacks on networks.
Read this Microsoft article to find out how to defend against this complex threat.
4 Breakthrough Ideas for Compliance and Data Security
Are you struggling to increase visibility and control over data without slowing it down? An integrated compliance and security platform can help. The Microsoft Security eBook, “4 Breakthrough Ideas for Compliance and Data Security,” explores critical data protection challenges and how a modern, unified platform can address them. Discover how to consolidate compliance and security capabilities into a more efficient, manageable and scalable solution that empowers employees to be productive virtually anywhere without unnecessary risk. Download the eBook now and take your first step in reducing risk while increasing efficiency.