{"id":4568,"date":"2024-12-25T13:00:56","date_gmt":"2024-12-25T13:00:56","guid":{"rendered":"https:\/\/mowryinternational.com\/blog\/?p=4568"},"modified":"2024-12-25T13:00:56","modified_gmt":"2024-12-25T13:00:56","slug":"the-total-economic-impact-of-microsoft-dynamics-365-customer-service","status":"publish","type":"post","link":"https:\/\/mowryinternational.com\/blog\/uncategorized\/the-total-economic-impact-of-microsoft-dynamics-365-customer-service\/","title":{"rendered":"The Total Economic Impact \u2122 of Microsoft Dynamics 365 Customer Service"},"content":{"rendered":"<p>Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to  to put the power of MS Dynamics 365 Customer Service to work in your organization.<\/p>\n<p><a href=\"https:\/\/stuf.in\/bfk0gh\" target=\"_blank\" rel=\"noopener\">View: The Total Economic Impact \u2122 of Microsoft Dynamics 365 Customer Service<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read this @Forrester Total Economic Impact \u2122 survey to discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, including a 315% ROI, 40% increase in agent productivity, and $1.13 million in new profitability. DM to discuss how Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work.<\/p>\n","protected":false},"author":1,"featured_media":4567,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/posts\/4568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/comments?post=4568"}],"version-history":[{"count":1,"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/posts\/4568\/revisions"}],"predecessor-version":[{"id":4569,"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/posts\/4568\/revisions\/4569"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/media\/4567"}],"wp:attachment":[{"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/media?parent=4568"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/categories?post=4568"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mowryinternational.com\/blog\/wp-json\/wp\/v2\/tags?post=4568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}